What are the recommended practices for post-go-live support in SAP S/4HANA Cloud?

The recommended practice of establishing a support model and continuous monitoring in the post-go-live phase of SAP S/4HANA Cloud is crucial for ensuring the ongoing success of the implemented system. A well-defined support model provides users with accessible resources to address any issues or questions that arise after the system goes live. This may include help desk services, dedicated support teams, and clear escalation paths to resolve challenges effectively.

Continuous monitoring is equally important as it allows organizations to proactively track system performance, identify bottlenecks, and ensure that the system is functioning optimally. By leveraging analytics and monitoring tools, businesses can gain insights into usage patterns, system health, and user satisfaction. This proactive approach helps in maintaining system integrity and enhances the overall user experience.

Together, a robust support model and continuous monitoring facilitate timely interventions, iterative improvements, and the ability to adapt to evolving business needs, thereby ensuring that the implementation continues to meet users' requirements in the long term.