How does SAP recommend handling user training during an implementation?

Developing a tailored training plan is the recommended approach by SAP during an implementation because it accounts for the unique needs of the organization, its processes, and its users. A customized training plan allows for the identification of specific skills gaps and ensures that training materials and sessions are relevant and aligned with the actual tasks that users will perform in the new SAP S/4HANA environment.

This approach enhances user engagement and retention of knowledge by addressing the varying levels of expertise among users. It can incorporate different methods of learning, such as hands-on exercises, simulations, and onboarding sessions that align closely with the business operations.

In contrast, relying on a standard training module may not address the particular requirements of all users, leaving gaps where employees may struggle to adapt to the software. Online self-study materials alone can lead to a lack of interaction and immediate feedback, which is critical for effective learning. Group training sessions may be beneficial as a component of the training strategy but should not be the sole method, as they may not cater to individual learning paces and styles. Tailored plans ensure a comprehensive learning experience that supports a successful transition to the new system.